Last updated July 17th, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

IMPORTANT NOTICE

Products left unattended to the elements and weather during delivery may become damaged. In these cases, we cannot offer a refund or exchange unless the signature confirmation option was selected during checkout. Signature confirmation ensures that your package is delivered directly to a person, reducing the risk of weather-related damage.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at thedr@drjensbeautylab.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Dr. Jen’s Beauty Lab
Attn: Returns
3005 S. St. Francis Dr.
Ste 1D #221
Sante Fe, NM 87505
United States

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

•     Gift Card
•     Consultations
•  

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

thedr@drjensbeautylab.com