About The Lab:
I AM A SKINCARE SCRATCH KITCHEN, I AM NOT SEPHORA.
My products are not pre-made and I put my label on them. I MAKE THEM FROM SCRATCH. Not only are my products made from scratch, but I make them in small batches to ensure the maximum benefit for you, the customer. This is the reason why my products are so much better than anything you can buy from Big Skincare. MY formulas are created so that everything in them works towards the desired effect. I use multiple active ingredients to ensure that you will see results. Big Skincare (who owns 97% of all skincare companies globally) has formulas designed so that they are the proper viscosity to be dispensed by giant machines, to survive years of travel and storage in questionable climate conditions, and to do absolutely nothing good for your skin, all while generating massive profits for the C-suite overlords. They are preying on your insecurities to sell you useless shit for exorbitant prices. But hey, if that’s your jam, go ahead and give them money.
This is how I choose to roll: My products are made in small quantities to preserve the activity of active ingredients for the lifetime of the product. I don’t sell large volumes of any product so that I am assured it will remain active during the time you are using it. I check every order before I send it to make sure that the products go together and are appropriate for your skin type, which I have learned from your previous orders. If I feel you have purchased something not appropriate for your skin type, I will contact you to check in and suggest an alternative that is more appropriate. I add educational information to every order. My goal is to teach you how to properly care for your skin so that it is healthy, not to separate you from as much of your money as possible. If you think having a scientist creating products for you and passing along as much free how-to skincare information as possible, while also making sure you are purchasing products appropriate for your skin type is nightmare fuel, you should definitely go elsewhere.
Because I am a skincare scratch kitchen and not Big Skincare, you will likely wait longer for your order than you would if you ordered from them. My process takes time. This is not going to change. If you need your product quickly, I have provided an expedited processing option that will ensure your product gets shipped within 3 business days of your order. Instead of asking me to change my entire business model for you, either use the expedited processing option, or just order from Big Skincare, they’ll get your crap products to you tomorrow. I’m a tiny company, and plan on staying that way, so please adjust your expectations accordingly.
Who is Dr. Jen?
Everyone knows me as Dr. Jen, a moniker I picked up when I had a storefront in Seattle for several years. I am not an MD, I have a PhD in biophysics and biochemistry, hence the ‘Dr’ moniker (tbh, it makes me squirmy to be called Dr outside of a conference or a job interview, but it has caught on, and I can’t stop it now). I did my undergraduate work in pathogenic microbiology. Since 2007, I have been involved in creating skincare and cosmetics products that are safe, but also that work. My focus is on safety and efficacy, not on ‘natural,’ ‘organic,’ or whatever other marketing terms for woo bullshit they’re using today. My products have been created and developed by me, and are made by me in my Beauty Lab in weird-ass Rio Rancho, NM.
